Your trust matters.
Your coaching story is personal. Luisita Ventura will treat your personal information and coaching conversations as confidential, subject to the limited exceptions explained below.
My Coaching Journey records
The Academy stores client appointment dates and time zones, private participant meeting links, coach-confirmed sessions held, short client-shared recaps and agreed actions, and optional client progress checkmarks. These records are available to the enrolled client and Luisita after authentication. Progress checkmarks are saved only when you submit the check-in and confirm sharing it with Luisita. Worksheet answers are not stored or sent by those reflection pages. Keep medical history, diagnoses, and highly sensitive details out of shared recaps. Your private session link is not shared with other clients.
Dates and meeting links are entered by Luisita; this is not automatic calendar synchronization. Discuss corrections, retention, or deletion requests with Luisita through your agreed channel. Coaching record retention follows the record-handling arrangements stated below.
What stays private
Your name, contact details, coaching participation, reflections, goals, and session discussions will not be shared with family, friends, employers, other clients, or the public without your permission, except as described here. Testimonials, photographs, stories, recordings, and promotional references require separate, specific permission. Buying coaching does not give that permission.
Limited disclosures
Information may be disclosed with your authorization; when a valid legal obligation requires it; or when reasonably necessary and permitted by law to address a serious, imminent safety threat. Disclosures will be limited to what is necessary. Coaching confidentiality is not the same as legally privileged communications with a lawyer or therapist.
Necessary booking, communication, hosting, payment, or administrative providers may process limited information to deliver their services. Providers must be selected with appropriate privacy and security protections; this policy does not authorize unnecessary access to session content. Their own privacy notices apply to their services.
Secure enrollment and client access
The Academy stores the legal name and email approved by Luisita, your tier, enrollment status, and the expiry and cryptographic hash of your individual code. Plain codes are not stored. Only Luisita can issue or replace codes and approve or revoke enrollment through the protected coach dashboard.
Client sign-in uses your enrollment email, legal name, and individual code; a third-party account is not required. After Luisita verifies your payment and signed agreement, the Academy submits your individual code to your enrollment email through Resend. Resend processes the recipient email, enrollment name, code, and email content for delivery. Contact Luisita if the email does not arrive. A code provides access to the associated paid program and must be kept confidential. It is not independent legal-identity or email-ownership verification.
A secure browser cookie containing a random session token keeps you signed in for up to 30 days. The database stores only the token’s hash, associated enrollment email, code hash, and expiry. Signing out removes the session; replacing your code or revoking enrollment invalidates existing sessions. Temporary rate-limit counters based on hashed email and IP address expire after 15 minutes. Hosting and database services are provided through Sites and Cloudflare D1. Owner authentication is separate from client access.
What the reflection forms collect
The workbook and reflection fields do not submit information to Luisita or save it to a client account. Answers are kept on the open page; refreshing or leaving may remove them. Information copied or printed by you is under your control.
The website hosting provider may process technical information needed to operate and secure the website under its own privacy terms. No advertising pixels or marketing analytics have been added to this site by the Academy. External booking and app links open separate services; this site's policy does not describe those services' full data practices.
Program inquiries and follow-up
The program-details form saves your name, email, submission time, and optional updates preference in this website’s hosted database. Luisita can view these inquiries in her private coach dashboard and follow up about your interest in coaching. Optional ongoing news and program updates require the separate checkbox; you may leave it unchecked and still see pricing and book a clarity conversation.
An opaque, secure cookie remembers that you submitted the form for 30 days, so you can revisit pricing and your thank-you page. The cookie contains no name or email. Inquiry contact information is retained for up to 12 months after the last inquiry unless you become a client or request earlier deletion. Contact Luisita through your established coaching channel to stop follow-up, withdraw optional updates permission, or request deletion. Do not submit medical or psychiatric information through this form. Calendar booking is handled separately by Google Calendar; this form does not book an appointment or send an automatic email.
Information used for coaching
When you enroll through an agreed channel, necessary information may include your contact details, chosen tier, signed agreement, scheduling, payment status, and limited coaching notes. Use is limited to delivering coaching, managing the agreement, and handling your requests. Please do not send medical records, detailed psychiatric histories, or card and bank information through ordinary messages or this site.
Recordings and AI tools
Sessions will not be recorded, transcribed, or submitted to AI services without your separate, informed permission describing the purpose, provider, access, and retention. You may decline without losing access to ordinary coaching.
Security and retention
Access to coaching records will be restricted to authorized people who need it, using reasonable safeguards appropriate to the information. No communication or storage system can guarantee absolute security.
Proposed retention: ordinary coaching notes and intake records for two years after the last session; agreements and financial records for seven years after the agreement ends, unless a legal requirement or dispute requires a different period. After the applicable period, records will be securely deleted or de-identified where feasible. These practices must be confirmed before the app begins collecting client records.
Your requests
Contact Luisita through your agreed coaching channel to request access, corrections, or deletion; withdraw an optional consent; or raise a privacy concern. Identity may need to be verified. Retention or disclosure required by law may limit a request. Rights under applicable law remain available.
Children, marketing, and policy changes
This program is for adults 18 and older. Client information will not be sold or shared for targeted advertising. Marketing messages require a separate opt-in and can be stopped. Material privacy changes will be explained before applying to active clients when required; previously private stories do not become public because the policy changes.
This draft describes the current review site and proposed coaching practices. A complete app-specific privacy notice must identify its actual providers and data flows before enrollment or sensitive data collection goes live. No HIPAA-compliance claim is made.